Returns & Exchanges Policy
In order to return an item, you need to obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please go to the Returns Center. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
Place the original package into a shipping carton.
Include the invoice and the reason for the return. If defective, please specify the defect.
Please do not place stickers or shipping labels on the original manufacturer’s package.
The RMA number must be written clearly on the shipping carton to prevent refusal.
If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges) Note: you may exchange or return it for a refund within 14 days from delivery for Pre-Owned items.
Returns are subject to a Return Merchandise Authorization from regalchrono.com. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by going to the Return Center or by calling regalchrono.com. Some items on regalchrono.com may be considered special items and may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.
All returned or exchanged items must be:
Returned within 30 Days (14 Days for Pre-Owned Items).
In new condition.
In their original packaging.
Must include all packing material, blank warranty cards, manuals, and accessories.
Ship via insured ground service (USPS or UPS) with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
We reserve the right to refuse any return if there are:
Any signs of wear.
Parts of the item are missing.
If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please refer to the What to do if there is a discrepancy with your order.
Items under $7,000 USD do not have a restocking fee.
Select items sold on regalchrono.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be:
Items that we do not have in the warehouse
Items that we do not have listed on our website that are specially ordered from our distributor
All orders that have a sale price equal to or greater than $7,000.
The return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the regalchrono.com staff via mail, fax, or e-mail.
Authenticity has never once been an issue at Regal Chrono and we are extremely proud of our track record dating back many years and thousands of watches. You're welcome to authenticate your watch locally at any authorized retailer. It is essential to use authorized retailers only for any questions regarding a luxury timepiece. For a list of authorized retailers for any specific brand please go to the manufacturers website
We are committed to delivering watches in 'like new' condition where possible. We list the condition clearly in the product details section of each watch. Each watch we sell is first certified and if needed - restored by our expert watchmakers, making an elegant timepiece that will command respect and admiration when worn on your
wrist. Our watchmakers’ exacting standards and attention to detail, allow us to offer our watches at a condition that our competitors can’t match. We hold ourselves to the highest standards in the industry, and offer unbeatable prices for the quality of our merchandise.
FULL 18 MONTH WARRANTY
Regal Chrono is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 18-month limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 18 months, we will repair or replace the item at absolutely no cost to you. If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email for instant help
Authenticity Guaranteed 100%
Our primary goal at Regal Chrono.com is to ensure that all of our clients have a pleasant shopping experience without having any doubt regarding the authenticity of our products. All watches and accessories sold by Regal Chrono.com are 100% authentic with all serial numbers intact, and any item purchased will be no different than the same watch purchased at an authorized dealer. All items originate from the manufacturer, and are carefully inspected upon arrival by a team of trained professionals to ensure quality and authenticity. We are top rated sellers of all major watch brands read our reviews and see out our clients think