regalchrono.com® is to provide prompt and quality customer service. In addition to offering the best prices and free overnight shipping, all "In Stock" purchases are eligible for our 30-Day Return Policy. If you are not completely satisfied with a purchased item, you may return it within 30 days of shipment, (except for gift cards which are not refundable.) It's just one more way for us to thank you, and ensure you have a stellar shopping experience!
All domestic purchases received within the allotted return period on items showing as "In Stock" under $7,000 paid fully by, Visa, MasterCard, or Discover for the advertised price will receive a full refund minus shipping fees (calculated on www.fedex.com); or a full value, one-time exchange for a similarly priced item plus shipping fees. A 10% restocking fee will apply on all other orders returned for refund, minimum $50; or a full value, one-time exchange plus shipping fees. Please note that on exchanges the item will be reserved at the posted price for 5 days; afterwards the posted price and delivery time frame will apply. Please ship back your item promptly once you have called to obtain your RMA number. Please refer to the RMA form for such shipping costs. Please report any imperfections or discrepancies within 24 hours of receipt and have the watch returned to us within 7 calendar days of receipt. If our offer to rectify an imperfection or discrepancy is refused and a refund is requested, our standard return policy will apply. Any exchanges after the first one will incur a 10% restocking fee. Requesting a refund after performing an exchange will result in a 20% restocking fee (minimum $100). Returned watch links will be refunded minus shipping. If we are not able to obtain an item which you would like to exchange for, the restocking fee will apply if a refund is requested. All refunds will be processed in the same manner as payment form except for bank wire transfers, which will be refunded by company check; partial refunds of this manner will incur a $25 processing fee. We are unable to refund payments which are over a year old, 180 days for Amazon Pay payments, or made by any form of gift card, and can only offer store credit. There will be an additional $20 fee for returning a sized watch, either for refund or exchange. A replacement watch will not be shipped until the original watch is received. Returns will be processed within 3 business days of receipt of returned watch. We do not have a price protection guarantee. If we lower a price after an order is placed, we reserve the right not to refund the difference between the purchase price and the current advertised price. Once an order is placed, our return policy takes full force. The restocking fee applies to all cancelled orders whether it has been shipped or not. All cancelled orders will incur a minimum cancellation fee of $25. All special orders cancelled either within the original time frame advertised on our website at the time of purchase or after we have obtained shipping confirmation from our source will incur a 10% cancellation fee (minimum $100). All cancelled orders in which the item has been reserved for the customer will incur a 10% cancellation fee. Special Order items cannot be returned for refund or exchange (including but not limited to any watch which we do not have in stock at the time the order is placed). Any customized items, or items ordered with a modification request (e.g. a watch on a customized strap), are subject to a minimum restocking fee of 10%. Any deposits placed for special orders are not refundable upon cancellation. Fully prepaid special orders will incur a minimum 10% restocking fee. Balance on special orders must be paid within 48 hours of watch arrival notice for deposit to not be forfeited.
Items must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used if a full refund is expected (before restocking fees and/or shipping fees). Any used or altered timepiece will be refunded an amount equal to what we consider to be its current value with a minimum restocking fee of 20% (minimum $100).
All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number by phone prior to returning the item. Any item returned without an RMA number will not be accepted and sent back at the buyers' expense. RMA numbers expire 5 business days after being issued.
All returned items must be shipped to us via USPS REGISTERED MAIL along with a completed RMA form. Sender is responsible for fully insuring the package. We are NOT responsible for packages lost in transit, and therefore, require packages to be sent insured, so if a package is lost, your investment is protected. FedEx® and UPS® DO NOT insure watches or jewelry, thus we require any package being returned to be sent via USPS REGISTERED MAIL. We will not be held responsible for any packages sent via Dhl®, or UPS®, or any other means other than the listed method. Please insure all returned items for the full invoice amount and ship to
Any inbound packages or parcels which have clear evidence of damage or tampering, to the extent of which, at our sole discretion, it is deemed that the contents may be compromised and/or missing, will be refused.
* Please Note: Purchases made by any watch manufacturer, watch brand distributor, or any person acting on behalf of any of these entities in any manner are NOT returnable for any reason. Neither are any wholesale or promotional purchases.
Authenticity has never once been an issue at Regal Chrono and we are extremely proud of our track record dating back many years and thousands of watches. You're welcome to authenticate your watch locally at any authorized retailer. It is essential to use authorized retailers only for any questions regarding a luxury timepiece. For a list of authorized retailers for any specific brand please go to the manufacturers website
We are committed to delivering watches in 'like new' condition where possible. We list the condition clearly in the product details section of each watch. Each watch we sell is first certified and if needed - restored by our expert watchmakers, making an elegant timepiece that will command respect and admiration when worn on your
wrist. Our watchmakers’ exacting standards and attention to detail, allow us to offer our watches at a condition that our competitors can’t match. We hold ourselves to the highest standards in the industry, and offer unbeatable prices for the quality of our merchandise.
FULL 18 MONTH WARRANTY
Regal Chrono is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 18-month limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 18 months, we will repair or replace the item at absolutely no cost to you. If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email for instant help
Authenticity Guaranteed 100%
Our primary goal at Regal Chrono.com is to ensure that all of our clients have a pleasant shopping experience without having any doubt regarding the authenticity of our products. All watches and accessories sold by Regal Chrono.com are 100% authentic with all serial numbers intact, and any item purchased will be no different than the same watch purchased at an authorized dealer. All items originate from the manufacturer, and are carefully inspected upon arrival by a team of trained professionals to ensure quality and authenticity. We are top rated sellers of all major watch brands read our reviews and see out our clients think